At Service Kara Lo (referred to as “Company,” “We,” “Us,” or “Our”), we strive to deliver high-quality services and ensure client satisfaction. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted for our various services:
Each service provided by the Company may have its own specific refund policy, which will be detailed in the corresponding Service Agreement. Please refer to the individual Service Agreement for the applicable refund terms and conditions for that particular service.
If you choose to cancel a service engagement before the work has commenced, you may be eligible for a partial or full refund depending on the terms specified in the Service Agreement. However, if the services have already been initiated or completed, refunds may not be available, or they may be subject to certain deductions as outlined in the Service Agreement
If you are unsatisfied with the quality of our services, we encourage you to contact us immediately to address your concerns. Depending on the circumstances and the nature of the service provided, we may offer revisions, rework, or other appropriate remedies to resolve any issues.
In the rare event that we are unable to provide the agreed-upon services due to unforeseen circumstances or reasons beyond our control, you will be eligible for a full refund of any fees paid for those specific services.
Refunds, when applicable, will be processed within 10-15 working days after the approval of the refund request. The refund will typically be issued using the same payment method used for the original transaction unless otherwise agreed upon.
If you believe you are entitled to a refund and the matter cannot be resolved through direct communication with our team, you may submit a formal refund request in writing to our designated contact or support email.
Our refund policy may have certain limitations, such as non-refundable administrative fees or costs associated with third-party services used to deliver the service.
Please note that our refund policy applies only to the services directly provided by the Company. If any third-party services or products are involved in the service engagement, their refund policies will apply separately.
Refunds will generally not be provided for services where the client has simply changed their mind about proceeding with the engagement, except as otherwise stated in the Service Agreement.
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
It is essential to review the specific refund policy outlined in the Service Agreement pertaining to the service you are engaging in. If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.